Strengthening existing relationships with your Customers & Prospects is the most cost-effective way to create new business and Conrep makes it easier to do so
Key features
Customer Management
Manage your Customers, Prospects & Leads in one single system. Provide better service and get more business by having easy access to all of your customer data.
- Manage Customers, Prospects & Leads
- Custom Work-flow management
- Track unlimited notes, activities & documents
- Integrated with Client ticketing system
- Self-service Customer portals
- Advanced user-access security controls
Leads & Prospects Management
Comprehensive Lead Management solution provides all the tools your business development team needs to efficiently nurture and manage your leads & prospects.
- Custom Work-flow management
- Track unlimited notes, activities & documents
- Past Activity & Follow-up Activity Calendars
- Integrated mass mailing tools
- Easy import tools
Campaigns & Opportunity Tracking
Workflow based Campaign & opportunity tracking tools to manage your sales pipeline.
- Manage Campaigns and their success rates
- Track all opportunities and their pipeline statuses
- Add visibility to your sales pipeline
- Improve win rates and focus on opportunities that matter most
Mass Mail Integration
Send personalized email campaigns to your leads, prospects & customers ensuring high delivery rates
- Create email templates for each scenario using user-friendly editor
- Private/Shared/Role based contact lists
- Greatly improved HTML editor to customize the messages as per your needs.
- Fast Delivery Rates with parallel jobs
- Highly reputed SMTP servers
- Smart filtering tools for email opt-outs, Soft bounces and hard bounces
Notes, Activities & Document Management
Track all the notes, documents, activities & follow-up reminders associated with your leads, prospects & Customers all in one place.
- Unlimited Notes & Documents for each record
- One combined view to access Notes, Activities and Email sent log
- Create your own notes & Document categories
- Track follow-up activity dates & reminders while adding notes
- Document expiry & missing document alerts
Client Ticketing System
Manage your Customer tickets in one integrated ticketing system.
- Create your own ticket categories associated with respective departments/teams
- Rule based work-flows
- Integrated with self-service portals
- Multi-threaded ticketing to create and track sub-tickets
- Integrated with Alerts & Notifications
- Reports to track open & resolved tickets
Self-Service Customer Portals
Self-service Customer Portals helps you manage requisitions, submissions, Interview schedules, engagements, timesheet approvals & billing activities in one integrated system and helping cost savings and improving process efficiencies
- Give access as per your needs.
- Integrated with ATS system to track Requisitions, Submissions, Interviews & Engagements
- Integrated with Timesheets & Billing modules
- Integrated with Project management modules
- Highly personalized content
- Integrated Ticketing system
- Helps cost-savings and improve process efficiencies